Terms & Conditions

Etheon Terms and Conditions

Effective date: 7 October 2026 · Last updated: 10 October 2026

1. About these terms

These Terms and Conditions (“Terms”) govern your use of etheonhq.com and the Etheon property management software (the “Service”). The Service is operated by Etheon Technology Limited (“Etheon”, “we”, “us”).

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a business, you confirm you have authority to bind it. If you do not agree, please do not use the Service.

2. Who can use Etheon

• You must be at least 18 years old.
• You must give accurate information when you register and keep it up to date.
• Keep your password safe. You are responsible for everything done through your account, and you should tell us straight away if you think it has been accessed without permission.

3. The Service and plans

Etheon provides tools to manage properties, tenants, leases, rent invoices and receipts, repair requests, records and reports. We offer a Free plan and paid plans (Landlord, Manager and Portfolio). The limits on properties, tenants and users for each plan are shown on our pricing page.

We may improve, change or remove features over time. If we remove a feature that materially affects a paid plan, we will give you reasonable notice.

4. Fees, billing and renewal

• Billing. Paid plans are billed in advance, monthly or yearly, in US dollars.
• Taxes. Prices exclude VAT or sales tax unless we say otherwise. Tax is added where it applies.
• Payment provider. Payments are processed by Flutterwave, whose terms also apply to the payment.
• Automatic renewal. Paid plans renew automatically for the same period until you cancel.
• Cancelling. You can cancel at any time in your account settings. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Price changes. We will give at least 30 days’ notice before a price change applies to your next renewal.
• Failed payments. We will try again. If payment still fails after 7 days, we may suspend the account or move it to the Free plan if your records fit within its limits.
• Changing plans. An upgrade takes effect immediately, and a downgrade takes effect at the next renewal.

5. Free plan

The Free plan has the limits shown on our pricing page. We may change those limits with 30 days’ notice. We may close a Free account that has been inactive for 12 months after giving 30 days’ notice, so please export anything you want to keep. 

6. Coupons and promotions

• Each coupon code is for one use per customer, has no cash value, and cannot be combined with another code unless we say so.
• Codes may have a usage limit and an expiry date, and apply only to the plans and billing periods stated.
• The founding offer applies to the first 30 paid accounts.
• We may withdraw a code that has been abused or shared beyond its intended audience.

7. Refunds

If you pay for a paid plan for the first time and it is not right for you, email support@etheonhq.com within 14 days of that first payment, and we will refund you in full to the original payment method. Refunds can take some days to appear, depending on your bank or payment provider.

Renewal payments are not refundable unless the law requires it or we agree otherwise. The money-back guarantee does not apply if you have broken these Terms. Your legal rights as a consumer are not affected.

8. Your data and content

• You own your content. This includes the property, tenant, financial, and document records you enter.
• Our permission to use it. You give us a limited licence to host, process, back up and display your content only as needed to run the Service for you, including AI features if you use them.
• Your responsibilities. You must have the right to enter any personal data into Etheon, give tenants any notice the law requires, keep records accurate, and follow data protection and landlord-tenant laws that apply to you.
• Roles. For tenant data you enter, you are the controller, and we are your processor. Our Privacy Policy explains how we handle it. You can request our data processing terms at https://etheonhq.com/page/privacy_policy.
• Export. You can export your data at any time, and for 30 days after you cancel. After that, we delete it as described in our Privacy Policy.

9. Acceptable use

You agree not to:

• break the law or anyone’s rights, including discriminating unlawfully against tenants or applicants;
• upload malware, or try to probe, disrupt or gain unauthorised access to the Service or other users’ accounts;
• scrape the Service, or copy, reverse engineer or resell it, except as the law allows;
• use the Service to send spam, to harass anyone, or to run fraud or any deceptive money or investment scheme;
• overload the Service, or use it in a way that harms other customers;
• enter sensitive personal data you do not need, such as health or religious information.

We may remove content or suspend an account that breaks these rules.

10. Rent payments and third-party services

Etheon is software. We are not a bank, payment institution, or escrow agent. Where the Service lets tenants pay rent through a third-party provider, that provider processes the payment under its own terms and fees. We do not hold, transfer, or guarantee rent or other funds.

The rental agreement is between the landlord and the tenant, and we are not a party to it. The landlord is responsible for recording payments correctly. We are not responsible for outages, delays or errors of third-party services or websites that we link to.

11. Not professional advice

Etheon does not give legal, tax, accounting or financial advice. Reminders, templates and reports are tools only. Rules on notice periods, rent increases and evictions differ by country and state, so please check with a qualified professional before relying on them.

12. AI features 

AI features can draft messages, summarise records or answer help questions. Their output can be inaccurate or incomplete. You must review it before you use or send it, and you remain responsible for it. Do not use AI output as the only basis for decisions about tenants, such as screening, pricing or eviction. Information you submit to AI features is handled as described in our Privacy Policy.

13. Support and availability

You can reach support by email and WhatsApp at support@etheonhq.com and +4407346036445. We aim to reply within 24 hours on weekdays.

We work to keep the Service available, but we do not promise that it will be uninterrupted or error-free. We will give notice of planned maintenance where we can. We back up the Service, but you should export your records regularly.

14. Our intellectual property

The Service, its software and design, and the Etheon name and logo belong to us or our licensors. While you have an account, we give you a limited, non-exclusive, non-transferable right to use the Service under these Terms. If you send us feedback, we may use it freely without paying you. Your content remains yours.

15. Suspension and termination

You may stop using Etheon at any time. We may suspend or end your access if you break these Terms, fail to pay, put the security of the Service at risk, or if the law requires it. We may also end your account for any other reason on 30 days’ notice, and if we do, we will refund any prepaid fees for the unused period.

When an account ends, access stops, you can export your data for 30 days, and we then delete it as set out in our Privacy Policy. Sections that by their nature should continue to apply (such as intellectual property, liability and governing law) do so.

16. Disclaimers

To the extent the law allows, the Service is provided “as is” and “as available”. We do not give any warranty of merchantability, fitness for a particular purpose or non-infringement. We do not promise any result from using Etheon, such as rent collected, tenant behaviour or the accuracy of reports.

17. Limitation of liability

To the extent the law allows:

• we are not liable for indirect or consequential loss, lost profits, lost goodwill or loss of data; and
• our total liability to you for all claims relating to the Service is limited to the greater of the fees you paid us in the 12 months before the claim and $100.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence, or any consumer rights you cannot waive.

18. Indemnity

If you use Etheon for business, you agree to cover claims, losses and reasonable costs brought against us by others that arise from your content, your breach of these Terms, or your breach of the law or of tenants’ rights.

19. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. If you have a problem, please email support@etheonhq.com first and give us 30 days to resolve it. If we cannot, the courts of the Federal Capital Territory, Abuja have jurisdiction. If you live outside Nigeria, you may also have rights under your local law that these Terms do not remove.

20. Changes to these Terms

We may update these Terms. For material changes, we will give at least 30 days’ notice by email or in the Service. If you keep using Etheon after the new Terms take effect, you accept them. If you do not agree, you can cancel before then.

21. General

• These Terms and the Privacy Policy are the whole agreement between you and us about the Service.
• If any part is found unenforceable, the rest still applies.
• Not enforcing a right is not a waiver of it.
• You may not transfer your rights under these Terms without our written consent. We may transfer ours as part of a merger or sale of the business.
• Neither of us is liable for delay caused by events beyond our reasonable control.
• Notices to you go to your account email. Notices to us go to support@etheonhq.com.

22. Contact us

Etheon Technology Limited, 9 Oriwu Street, Marwa, Lekki Phase 1, Lagos, Nigeria. Email: support@etheonhq.com. Website: etheonhq.com